Tailored engagement
Omnichannel & Digital Experience Advisory
A tailored engagement for initiatives connecting SAP S/4HANA with store and POS, commerce, apps and Fiori, CRM or contact centre capabilities.
The outcome
From the digital customer experience back to the enterprise core: clear system boundaries, sound integration decisions and a roadmap connecting business needs with technology.
Technology domains examined
- Commerce & OmnichannelHow do commerce, POS and ERP reach the same product, price and order data?
- Store, POS & Retail OperationsHow do store operations and goods flow stay stable during the transformation?
- Enterprise Apps, Fiori & MobileHow does the interface stay agile without business logic migrating into it?
- CRM, Customer Service & Contact CenterWhere does customer data live authoritatively, and what does service see when the customer calls?
- Integration, BTP & Enterprise PlatformsDoes this capability belong in the core, in an extension, or on a platform of its own?
- SAP S/4HANA & Retail CoreWhat belongs in the S/4HANA core — and what deliberately does not?
The situation
- Commerce, store and service each follow their own roadmap, and the core follows a fourth.
- Price, stock and order have a different truth depending on the channel.
- Nobody has decided which system owns the order once it crosses a channel boundary.
- A requirement from the surface forces a change in the core that nobody wants to own.
Scope
- System boundaries between SAP S/4HANA, commerce, store and service — which system owns which fact
- The handovers for product, price, stock, order and customer, each with a direction and a moment
- What runs over SAP BTP and APIs, and what stays in the core
- What belongs in Fiori and UI5, and which logic never moves to the surface
- A target architecture with a named owner for every handover
- A delivery roadmap with sequence and dependencies
What you receive
- A one-page target architecture across the enterprise core and the digital channels
- A decision log on system boundaries and owning systems
- An overview of the handovers with an owner for each interface
- A delivery roadmap with sequence and dependencies
- Open points with owners
What it is not
- No implementation and no development capacity.
- No product selection without the business question behind it.
- Scope and duration are settled in the first conversation, not on this page.
Who it is for
CIO, Head of Digital, Head of Retail Technology, enterprise architecture